When is My Package Going to Get Here
Some Basic Information
Packages—if all items are in stock—usually leave our Western Massachusetts warehouse within 1 - 4 business days. However, if one of your items is currently on Short Delay, it may take up to three weeks to ship. If you need something for a specific time/event, or would like to split your order, please submit a Support Ticket and we'll see what we can do.
Keep in mind, we also don't require delivery signatures unless you specifically request it.
If You Live in the US
We currently ship things a couple of different ways.
If You Live Elsewhere
We ship things internationally using USPS and UPS.
International packages may be subject to additional fees for customs/duty charges. Please note that we cannot mark packages as "Gifts" to help you evade customs, as that's international mail fraud and can get us fined or thrown in jail.
* Choose USPS Int'l First Class at your own risk. USPS First Class International is kind of terrible and may take up to six weeks to arrive and is not traceable. About two percent of these packages get lost. The other 98% arrive just fine. We can no longer take responsibility for packages lost in the mail using this shipping method.
** UPS charges a minimum $30 "brokerage fee" for bringing packages through international customs. They also charge much, much more than national postal services for international shipping to begin with. We offer the option because some people live in places without functional local postal services, and because they tend to be a little faster and more reliable. Go here for more information.
Still have a question about shipping? We have a whole bunch of FAQs about specific things that you should go check out.